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Delivery Information Overview

Tracking Your Order:

• Upon receiving your dispatch confirmation email, track your order via the provided link in the email.
• Status updates will be sent to the email and mobile number provided at checkout.

Delivery Schedule:

• Deliveries occur between 9 AM and 5 PM, Monday through Friday.
• All deliveries require a signature and cannot be left unattended (ATL not permitted).

Receiving Heavy Items (30kg or heavier):

• Ensure adequate manpower or a forklift is available for offloading.
• For items requiring a tail-lift, please select this option at checkout or contact us at 0397836325 for assistance.

Delivery Attempts:

• The first delivery attempt is included in your purchase.
• Inability to accept delivery within the allocated slot may result in re-delivery charges from our carrier.
• Re-delivery fee invoices must be paid promptly to avoid escalation to debt collection, which may include additional costs and compensation claims.

Delivery Location:

• Deliveries are made to the kerbside only.
• Drivers are not responsible for unpacking, positioning, or installation of goods.

Please ensure that all delivery arrangements are made in advance to facilitate a smooth delivery process. Your cooperation and understanding are greatly appreciated.

Returns Policy:

• For information on our returns policy please click
  here

Collection:

• If you are collecting your goods from our warehouse, you are more than welcome to leave it here for 5 business days.
• At the close of business on the 5th business day, a $10 fee will be incurred, and will continue to be added daily for storage. 
• The fee will need to be paid prior to the release of the goods. 

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