Borrelli Upright Display Fridge Shelf Kit - UD-2000H

Delivery Information Overview

Tracking Your Order:

• Upon receiving your dispatch confirmation email, track your order via the provided link in the email.
• Status updates will be sent to the email and mobile number provided at checkout.

Delivery Schedule:

• Deliveries occur between 9 AM and 5 PM, Monday through Friday.
• All deliveries require a signature and cannot be left unattended (ATL not permitted).

Receiving Heavy Items (30kg or heavier):

• Ensure adequate manpower or a forklift is available for offloading.
• For items requiring a tail-lift, please select this option at checkout or contact us at 0397836325 for assistance.

Delivery Attempts:

• The first delivery attempt is included in your purchase.
• Inability to accept delivery within the allocated slot may result in re-delivery charges from our carrier.
• Re-delivery fee invoices must be paid promptly to avoid escalation to debt collection, which may include additional costs and compensation claims.

Delivery Location:

• Deliveries are made to the kerbside only.
• Drivers are not responsible for unpacking, positioning, or installation of goods.

Please ensure that all delivery arrangements are made in advance to facilitate a smooth delivery process. Your cooperation and understanding are greatly appreciated.

Returns Policy:

• For information on our returns policy please click
  here

Collection:

• If you are collecting your goods from our warehouse, you are more than welcome to leave it here for 5 business days.
• At the close of business on the 5th business day, a $10 fee will be incurred, and will continue to be added daily for storage. 
• The fee will need to be paid prior to the release of the goods. 

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30-Day Return Policy

Eligibility

• You have 30 days from the date of receiving your item to request a return.
• The item must be in the same condition that you received it: unused and in its original packaging.
• A receipt or proof of purchase is required.
• If you have opened the packaging, there will be incurring fees. 

Process:

1. Initiate a Return: Contact us at sales@borrelli.com.au to request a return. Please provide the reason and proof of purchase.
2. Return Shipping: Upon acceptance, we'll provide a return shipping label and instructions on how to send your package. Please box up the unit in original packaging (or similar) to ensure proper and safe transportation our warehouse. 
   • Note: Returns without prior request will not be accepted.
3. Arrival of Return: Once the unit arrives to our warehouse, we are to inspect it. If the unit has been opened, there will be a restocking fee of 25% as well as return shipping costs. 

Additional Support: For any questions regarding returns, reach out to us at sales@borrelli.com.au.

Damages and Issues

• Inspection: Please inspect your order upon receipt. Please notify us within 48 hours of receiving the unit otherwise it is out of the scope of our liability. 
• Reporting: If you find any defects, damages, or incorrect items, contact us within 48 hours of receiving for resolution.

Exchanges

• For an exchange, return the original item. Please contact our sales team, and we will begin the exchange process. 
• Note: Shipping fees may incur.

Refunds

• Inspection and Approval: We will inspect your return; upon approval, a refund will be processed to your original payment method.
• Timing: Refunds are processed within 5 business days post-approval.
  • Note: Banking or credit card processing times may vary. It can take between 10-15 business days.
• Follow-Up: If you haven’t received a refund after 15 business days of approval, please contact us at sales@borrelli.com.au.

Please see our Terms and Conditions if you have any other questions.