Warranty Support

Warranty support

Tell us how we can help.

Submit the details once and our Australian support team will create your warranty case and contact you.

Create a support case

Warranty request

Fields marked required are required.

1Verify your order

Borrelli order number * Order email address *

We use these details to securely match your purchase and product information.

2Identify the equipment Serial number *

The serial number is normally printed on a silver rating plate attached to the unit.

3Tell us what is happening

Date issue started

Describe the issue * Add supporting filesPhotos, video, invoice or rating plate imageChoose up to 10 files (10 MB total)

I confirm these details are accurate. I understand that inspection costs may apply where no product fault is found or the issue is not covered by warranty.

Your details are used only to assess and manage this support request.

Before requesting service

A few quick checks can save time

1
Check the manual
Review setup and troubleshooting steps for your model.
2
Photograph the rating plate
Make sure the model and serial number are readable.
3
Show the problem clearly
Photos or a short video help us diagnose the fault faster.

Find your product manual

Need help before submitting?Talk to our equipment team

Call 03 9783 6325 Email our team

Monday–Friday · 9:00am–5:00pm AEST

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