NATIONWIDE SHIPPING
Next day dispatch on all orders
FREE RETURNS
30-days free return policy.
SECURED PAYMENTS
We accept all major credit cards.
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Borrelli Commercial Wok Induction Hob 3500 Watt Cooker
Delivery Information Overview
Tracking Your Order:
- Upon receiving your dispatch confirmation email, track your order via the provided link in the email.
- Status updates will be sent to the email and mobile number provided at checkout.
Delivery Schedule:
- Deliveries occur between 9 AM and 5 PM, Monday through Friday.
- All deliveries require a signature and cannot be left unattended (ATL not permitted).
Receiving Heavy Items (30kg or heavier):
- Ensure adequate manpower or a forklift is available for offloading.
- For items requiring a tail-lift, please select this option at checkout or contact us at 0397836325 for assistance.
Delivery Attempts:
- The first delivery attempt is included in your purchase.
- Inability to accept delivery within the allocated slot may result in re-delivery charges from our carrier.
- Re-delivery fee invoices must be paid promptly to avoid escalation to debt collection, which may include additional costs and compensation claims.
Delivery Location:
- Deliveries are made to the kerbside only.
- Drivers are not responsible for unpacking, positioning, or installation of goods.
Please ensure that all delivery arrangements are made in advance to facilitate a smooth delivery process. Your cooperation and understanding are greatly appreciated.
Returns Policy:
- For information on our returns policy please click .
30-Day Return Policy
Eligibility:
- You have 30 days from the date of receiving your item to request a return.
- The item must be in the same condition that you received it: unused and in its original packaging.
- A receipt or proof of purchase is required.
Process:
- Initiate a Return: Contact us at sales@borrelli.com.au to request a return.
- Return Address: Send your return to:
- 98 Fox Drive, Dandenong South, 3175, Victoria
- Return Shipping: Upon acceptance, we'll provide a return shipping label and instructions on how to send your package.
- Note: Returns without prior request will not be accepted.
Additional Support: For any questions regarding returns, reach out to us at sales@borrelli.com.au.
Damages and Issues
- Inspection: Please inspect your order upon receipt.
- Reporting: If you find any defects, damages, or incorrect items, contact us immediately for resolution.
Exchanges
- For an exchange, return the original item. Once accepted, place a new order for the desired item.
Refunds
- Inspection and Approval: We will inspect your return; upon approval, a refund will be processed to your original payment method.
- Timing: Refunds are processed within 5 business days post-approval.
- Note: Banking or credit card processing times may vary.
- Follow-Up: If you haven’t received a refund after 15 business days of approval, please contact us at sales@borrelli.com.au.