Terms & Conditions

Last updated: 28 July 2026

These Terms & Conditions (“Conditions”) govern the sale of goods by International Supply Group Pty Ltd (ABN 44 625 597 453), trading as Borrelli (“Borrelli”, “we”, “us” or “our”), through our website at borrelli.com.au, by telephone or in person.

By placing an order with us, you (“Customer” or “you”) agree to these Conditions.

Nothing in these Conditions excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law in Schedule 2 to the Competition and Consumer Act 2010 (Cth) (“ACL”) or any other right that cannot lawfully be excluded.

1. Definitions and Interpretation

1.1 Definitions

In these Conditions:

Business Day means a day other than a Saturday, Sunday or public holiday in Victoria.

Conditions means these terms and conditions.

Consumer has the meaning given under the ACL.

Contract means the contract between Borrelli and the Customer for the supply of Goods.

Customer means the individual, business or other entity purchasing Goods from Borrelli.

Delivery Location means the delivery address specified in the Order or another location agreed in writing.

Force Majeure Event has the meaning given in clause 14.

Goods means the products identified in the Order.

Order means the Customer’s order for Goods.

Specification means any specification, plan or drawing agreed in writing by the Customer and Borrelli.

1.2 Interpretation

Unless the context requires otherwise:

• A person includes an individual, company and incorporated or unincorporated body.

• A reference to a party includes its lawful successors and permitted assigns.

• A reference to legislation includes amendments and replacement legislation.

• “Including” and similar expressions do not limit the words preceding them.

• A reference to writing includes email.

2. Formation of the Contract

2.1 Application of these Conditions

These Conditions apply to the Contract except to the extent that Borrelli expressly agrees otherwise in writing.

2.2 Commercial and consumer customers

Our Goods are primarily supplied to businesses for commercial use.

Where the Customer is a Consumer under the ACL, the consumer guarantees and other non-excludable rights provided by the ACL apply.

2.3 Placing an Order

An Order submitted by the Customer is an offer to purchase the Goods under these Conditions.

The Customer is responsible for checking that the Order, delivery information, measurements and any Specification are accurate and complete.

2.4 Acceptance

A Contract is formed when Borrelli:

• Issues written acceptance of the Order; or

• Dispatches the Goods,

whichever occurs first.

If we cannot accept an Order, we will notify the Customer and refund any payment already received for that Order.

2.5 Entire agreement

The Contract records the agreement between the parties concerning the relevant Order.

Nothing in this clause excludes liability for misleading or deceptive conduct, an express warranty, or another representation or right that cannot lawfully be excluded.

2.6 Product information and images

Product images, illustrations, samples and diagrams are provided to help identify and describe the Goods. Colours and appearance may vary because of lighting, display settings and manufacturing variations.

Measurements and specifications identified as approximate may be subject to reasonable manufacturing tolerances.

This clause does not exclude or restrict:

• A description or specification expressly agreed as part of the Order;

• An express warranty made by Borrelli;

• The requirement that Goods match their description or sample; or

• Any right under the ACL.

2.7 Quotations

Unless otherwise stated, a quotation is valid for 30 Business Days and is not an offer capable of acceptance after that period.

3. Goods and Specifications

3.1 Product descriptions

The Goods are described on our website, in our catalogue, quotation or Order confirmation.

3.2 Customer checks

Before ordering, the Customer must check:

• Product dimensions and specifications;

• Available access to the Delivery Location;

• Electrical, gas, plumbing, ventilation and drainage requirements;

• Whether the Goods are suitable for the intended use; and

• Any licensing or installation requirements.

This clause does not remove any right the Customer has where the Customer relied on Borrelli’s advice about a disclosed purpose.

3.3 Substitutions

We will not substitute materially different Goods without the Customer’s agreement.

If agreed Goods are unavailable, we may offer an alternative of equal or greater quality and value. The Customer may reject the alternative and receive a refund of amounts paid for the unavailable Goods.

3.4 Customer-supplied Specifications

Where Borrelli manufactures or sources Goods according to a Specification supplied by the Customer, the Customer warrants that Borrelli’s authorised use of that Specification will not infringe another person’s intellectual-property rights.

The Customer indemnifies Borrelli against a third-party intellectual-property claim only to the extent that the claim is caused by Borrelli’s authorised use of the Customer-supplied Specification.

The indemnity does not apply to the extent that the claim was caused or increased by Borrelli’s negligence, unauthorised modification or failure to follow the Specification.

4. Delivery

4.1 Delivery information

Each delivery will include or be associated with documentation identifying the relevant Order and Goods.

4.2 Delivery Location

We will deliver the Goods to the Delivery Location shown in the Order unless another location is agreed in writing.

4.3 Kerbside delivery

Unless a different service has been expressly purchased, delivery is kerbside only.

Drivers are not responsible for:

• Bringing Goods inside the premises;

• Unpacking Goods;

• Positioning Goods;

• Connecting or installing Goods; or

• Removing packaging.

The Customer must ensure that the Delivery Location is safe and accessible for the delivery vehicle.

4.4 Inspection on delivery

Customers should inspect the Goods promptly following delivery.

Visible transit damage should preferably be recorded on the delivery documentation and reported to Borrelli within 48 hours by:

Telephone: 03 9783 6325
Email: sales@borrelli.com.au

Providing prompt notice helps us investigate the matter with the carrier. A failure to report within 48 hours does not remove or limit rights available under the ACL.

4.5 Missing, incomplete or non-operational Goods

Customers should notify us as soon as reasonably possible if Goods are missing, incomplete or not operating correctly.

Our requested seven-day reporting period assists with prompt investigation but does not impose a deadline on rights available under the ACL.

4.6 Free delivery

Where offered, free delivery applies only to eligible Australian mainland addresses and is subject to the terms displayed with the offer.

Remote, regional, offshore or difficult-access locations may attract additional charges.

4.7 Delivery estimates

Delivery dates and times are estimates unless Borrelli expressly agrees otherwise in writing.

We will take reasonable steps to meet an estimated delivery date but are not responsible for delays caused by events beyond our reasonable control.

This clause does not exclude rights arising from an unreasonable delay or failure to supply the Goods.

4.8 Heavy and palletised Goods

For heavy or palletised Goods, the Customer must ensure that suitable unloading equipment or adequate assistance is available unless a tail-lift or unloading service has been purchased.

Contact us before ordering if you are uncertain about delivery requirements.

4.9 Failed delivery and redelivery

The first delivery attempt is included in the delivery charge unless stated otherwise.

If delivery cannot be completed because:

• No authorised person is available;

• Access is unsafe or inadequate;

• Delivery information supplied by the Customer is incorrect; or

• Suitable unloading assistance is unavailable,

the carrier may charge a reasonable redelivery or storage fee.

We will provide details of the charge before arranging redelivery where reasonably practicable.

4.10 Delivery by instalments

We may deliver an Order in instalments where reasonable.

A delay or defect affecting one instalment does not automatically cancel unaffected instalments. This does not restrict any right to terminate the Contract where the delay or defect amounts to a major failure, material breach or otherwise gives the Customer a right to terminate under applicable law.

4.11 Customer collection

Where customer collection is selected, the Goods will be stored without charge for five Business Days after we notify the Customer that they are ready.

After that period, a reasonable storage fee of $10 per day may apply. We will notify the Customer before the fee begins to accrue.

5. Title and Risk

5.1 Risk

Risk in the Goods passes to the Customer when:

• Delivery is completed at the Delivery Location; or

• The Customer or its representative collects the Goods.

5.2 Title

Title to the Goods does not pass until Borrelli receives cleared payment in full for those Goods.

5.3 Obligations before title passes

Until title passes, the Customer must:

• Keep the Goods identifiable as Borrelli’s property;

• Not remove identifying marks;

• Take reasonable care of the Goods; and

• Keep the Goods adequately insured where appropriate.

5.4 Recovery of Goods

If the Customer becomes insolvent before title passes, Borrelli may request return of unpaid Goods.

Borrelli will not enter private premises to recover Goods without the occupier’s consent, a court order or another lawful authority.

Nothing in this clause authorises forcible entry or conduct contrary to applicable personal-property securities, insolvency or consumer law.

6. Price and Payment

6.1 Price

The price is the amount shown in the Order confirmation, accepted quotation or checkout.

6.2 GST and additional charges

Prices are inclusive of GST unless expressly stated otherwise.

Delivery, packaging, insurance and other unavoidable charges will be disclosed before the Order is finalised or included in an accepted quotation.

6.3 Confirmed prices

Once an Order has been accepted and paid, the confirmed price will be honoured except in the case of an obvious pricing error dealt with under clause 8.6.

6.4 Payment

Payment is due in full when the Order is placed unless Borrelli agrees to different payment terms in writing.

Available payment methods may include credit card, bank transfer, PayPal, Afterpay and Zip.

6.5 Overdue commercial accounts

Where Borrelli has approved credit terms and an amount remains overdue, we may charge interest at 2% per annum above the Reserve Bank of Australia cash-rate target, calculated daily.

This clause does not apply to an online Order that must be paid before acceptance.

6.6 Dishonoured payments

A reasonable fee of up to $50 may apply to a dishonoured cheque, but will not exceed Borrelli’s reasonable administrative and banking costs.

6.7 Set-off

A Customer must pay properly invoiced amounts when due, except where the Customer has a lawful right to withhold, deduct or set off an amount.

7. Voluntary Warranty

7.1 Relationship with the ACL

The voluntary warranty in this clause is additional to, and does not limit, any rights or remedies under the ACL.

7.2 Warranty period

The warranty period applicable to each product is stated on its product page or in the documentation supplied with it.

Unless a longer period is expressly stated, the Goods carry a minimum 12-month voluntary warranty beginning on the date of delivery or collection.

A repair or replacement does not automatically restart the original voluntary warranty period. This does not restrict any separate rights or guarantees applying to the repaired or replacement Goods under the ACL.

7.3 What the voluntary warranty covers

During the applicable warranty period, Borrelli warrants that the Goods will:

• Materially conform to their description; and

• Be free from material manufacturing defects in materials and workmanship.

Depending on the product and nature of the fault, warranty support may include parts, labour, repair or replacement.

7.4 Making a warranty claim

To make a claim, contact:

Borrelli Warranty Support
International Supply Group Pty Ltd
42 Frankston Gardens Drive
Carrum Downs VIC 3201

Email: sales@borrelli.com.au
Telephone: 03 9783 6325

Please provide:

• Proof of purchase;

• The product model and serial number, where applicable;

• A description of the fault;

• Photographs or video where reasonably required; and

• Relevant installation or maintenance records.

We may require a reasonable opportunity to inspect or test the Goods.

For large, heavy or installed Goods, contact us before arranging transport or removal.

Where a claim is valid under this warranty or the ACL, Borrelli will bear the reasonable cost of returning, collecting or inspecting the Goods. If the Customer reasonably incurs an approved expense, Borrelli will explain how reimbursement can be requested.

If inspection establishes that there is no fault or that the issue was caused solely by an excluded event, Borrelli may charge a reasonable inspection, call-out or return-delivery fee. We will provide an estimate and obtain agreement before incurring a charge where reasonably practicable.

7.5 Exclusions

The voluntary warranty does not cover a fault to the extent that the fault was caused or materially contributed to by:

• Accidental or physical damage;

• Misuse, abuse or operation contrary to the product instructions;

• Incorrect installation or connection;

• Failure to provide required ventilation, cleaning or maintenance;

• Unauthorised repair, alteration or disassembly;

• Use outside stated operating conditions;

• Negligence;

• Fair wear and tear; or

• An external event beyond Borrelli’s reasonable control.

An unrelated act or omission does not void the entire warranty. The exclusion applies only to the fault or damage caused or contributed to by the excluded event.

These exclusions do not limit rights under the ACL.

7.6 Consumables and transferability

The voluntary warranty is limited to manufacturing defects and does not ordinarily cover consumable or wear items such as light bulbs, batteries, seals or other components expected to require periodic replacement, unless the item itself has a manufacturing defect.

The voluntary warranty is non-transferable and applies only to the original retail purchaser. Proof of purchase may be required.

This restriction applies only to Borrelli’s voluntary warranty. It does not exclude, restrict or modify any rights or remedies that an original purchaser or subsequent owner may have under the ACL or another applicable law.

7.7 Service call-outs

Where a technician visit is requested, we may undertake an initial assessment to determine whether the reported issue appears to fall within the warranty or ACL.

A technician’s report may be considered as evidence but does not conclusively determine the Customer’s legal rights.

If the issue falls outside the voluntary warranty and no ACL remedy applies, Borrelli may charge a reasonable call-out, labour and parts fee after giving the Customer an estimate and obtaining approval.

7.8 Rejected claims

If a claim is rejected, we will explain the reason and identify any inspection, transport or repair charges for which the Customer is responsible.

The Customer may dispute the assessment or exercise any rights available under the ACL.

7.9 Installation compliance

For Goods requiring installation by a licensed electrician, plumber, gasfitter, refrigeration mechanic or other qualified tradesperson, Borrelli may reasonably request:

• A compliance certificate;

• A certificate of electrical safety;

• An installation invoice; or

• A detailed installation report.

A failure to provide documentation does not automatically remove ACL rights, but it may affect our ability to determine whether incorrect installation caused the fault.

8. Online and Promotional Offers

8.1 Offer terms

Promotional offers apply only according to their published terms and eligibility requirements.

8.2 Availability

Offers are subject to availability. We will not make a material substitution without the Customer’s agreement.

8.3 Price changes

Prices may change before an Order is accepted. Once accepted, the price in the Order confirmation applies, subject to clause 8.6.

8.4 Discounted Goods

Goods purchased on promotion or at a discounted price receive the same voluntary warranty and ACL protection as equivalent full-price Goods unless a specific defect was clearly disclosed before purchase.

8.5 Payment security

Payments are processed through third-party payment providers. Borrelli does not ordinarily receive or store complete payment-card numbers.

8.6 Obvious pricing errors

If an obvious pricing or description error is identified before dispatch, we may contact the Customer and offer the option to:

• Confirm the Order at the correct price; or

• Cancel the affected Goods and receive a refund.

We will not charge a higher price without the Customer’s agreement.

8.7 Currency and fraud checks

Transactions are processed in Australian dollars and may be subject to reasonable fraud-prevention and payment-authorisation checks.

9. Change-of-Mind Returns

This clause applies only to discretionary change-of-mind returns. It does not apply to Goods that fail to comply with the ACL.

9.1 Eligibility

Borrelli is not required to accept a change-of-mind return but may approve one where:

• The Customer contacts us within 30 days after delivery;

• A return authorisation is obtained before shipment;

• The Goods are unused, uninstalled and in resalable condition;

• All accessories, manuals and components are included; and

• The Goods are securely packaged for return.

9.2 Restocking and handling costs

Before approving a return, Borrelli will disclose any applicable restocking or handling deduction.

A deduction will be limited to a reasonable amount reflecting costs such as inspection, testing, administration, repackaging and any reduction in the Goods’ resale value.

Unless otherwise agreed, any deduction will not exceed 25% of the invoice value.

No restocking fee applies to a remedy required under the ACL.

9.3 Cancellation after dispatch

If an Order is cancelled after dispatch for change-of-mind reasons, reasonable freight, redirection, return and handling costs may be deducted from the refund after being disclosed to the Customer.

9.4 Third-party payment costs

Where a payment provider retains a transaction fee following a discretionary change-of-mind cancellation, Borrelli may deduct that actual non-refundable fee if:

• The deduction was disclosed before the return was approved; and

• The deduction is permitted under applicable law and the payment provider’s terms.

No such deduction applies to an ACL remedy unless legally permitted.

9.5 Return transport

For an approved change-of-mind return, the Customer is responsible for return transport and transit risk until the Goods are received by Borrelli.

We recommend using a tracked and appropriately insured carrier.

9.6 Faulty Goods

Where Goods are faulty, unsafe, incorrectly described or otherwise fail to meet an applicable consumer guarantee:

• Clause 11 applies;

• No restocking fee applies; and

• Borrelli will bear or reimburse reasonable return costs where required by the ACL.

10. Marketing Communications

Placing an Order does not, by itself, constitute express consent to receive unrelated marketing email or SMS communications.

We may send marketing communications where:

• The recipient has provided express consent;

• Consent can lawfully be inferred in the circumstances; or

• Another lawful basis applies.

Marketing emails and SMS messages will identify the sender and include a functional unsubscribe method.

A recipient can withdraw consent at any time by:

• Using the unsubscribe facility in the message; or

• Emailing accounts@borrelli.com.au.

Transactional communications concerning an Order, delivery, account, safety notice, recall or warranty claim are not marketing communications.

Our handling of personal information is also governed by our Privacy Policy.

11. Australian Consumer Law

11.1 Non-excludable rights

Nothing in these Conditions excludes, restricts or modifies any consumer guarantee, right or remedy under the ACL or another law where doing so would be unlawful.

11.2 Mandatory wording for Goods

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

11.3 Relationship with the voluntary warranty

The voluntary warranty in clause 7 provides benefits in addition to rights and remedies available under the ACL.

Consumer guarantees may continue for a reasonable period after the voluntary warranty expires, depending on matters including the nature, price, expected durability and intended use of the Goods.

12. Liability

12.1 Liability that is not excluded

Nothing in these Conditions excludes, restricts or modifies liability:

• Under the ACL where it cannot lawfully be excluded or limited;

• For death or personal injury caused by negligence;

• For fraud or fraudulent misrepresentation;

• For wilful misconduct; or

• Otherwise to the extent that exclusion or limitation is prohibited by law.

12.2 Commercial Customers

This clause 12.2 applies only where the Customer is not acquiring Goods as a Consumer under the ACL and only to the extent permitted by law.

Borrelli is not liable for indirect or consequential commercial loss, loss of profit, loss of revenue or loss of business opportunity unless the loss was caused by Borrelli’s fraud, wilful misconduct or negligence and cannot lawfully be excluded.

Subject to clause 12.1, Borrelli’s aggregate liability arising from an Order will not exceed the amount paid for the affected Goods.

12.3 Consumer transactions that can lawfully be limited

Where:

• The Customer acquires Goods as a Consumer;

• The Goods are not ordinarily acquired for personal, domestic or household use or consumption; and

• The ACL permits liability to be limited,

Borrelli’s liability may be limited, at its option, to:

• Replacing the Goods;

• Supplying equivalent Goods;

• Repairing the Goods;

• Paying the cost of replacing the Goods or acquiring equivalent Goods; or

• Paying the cost of having the Goods repaired.

This limitation does not apply where it would not be fair or reasonable or where the ACL otherwise prohibits it.

13. Suspension and Termination

13.1 Material breach

Either party may terminate the Contract by written notice if the other party:

• Commits a material breach capable of remedy and does not remedy it within a reasonable period after receiving written notice; or

• Commits a material breach that cannot be remedied.

Borrelli may suspend supply where the Customer fails to pay an undisputed amount when due after receiving reasonable notice.

13.2 Insolvency

To the extent permitted by law, Borrelli may terminate or suspend performance where the Customer becomes insolvent, bankrupt, enters administration, liquidation or receivership, ceases business or becomes subject to an equivalent event.

Nothing in this clause permits termination or suspension where prohibited by the Corporations Act 2001 (Cth) or another applicable law.

13.3 Effect of termination

On termination:

• Properly due and undisputed amounts become payable;

• Accrued rights and liabilities are preserved; and

• Provisions intended to survive termination remain effective.

Termination does not remove any ACL right or remedy.

14. Force Majeure

A party is not liable for a delay or failure to perform an obligation, other than a payment obligation, to the extent caused by an event:

• Beyond that party’s reasonable control; and

• That the party could not reasonably have prevented or overcome.

Examples may include natural disasters, fire, flood, extreme weather, war, terrorism, civil disturbance, epidemic, pandemic, industrial disruption, transport-network failure and widespread utility failure.

The affected party must:

• Notify the other party within a reasonable time;

• Take reasonable steps to minimise the effect; and

• Resume performance as soon as reasonably practicable.

If the event causes a substantial or prolonged delay, either party may have a right to terminate the affected portion of the Contract under applicable law.

15. General Provisions

15.1 Assignment

Borrelli may assign or transfer the Contract as part of a genuine sale, restructure or transfer of its business, provided the assignment does not materially reduce the Customer’s rights.

The Customer may assign the Contract with Borrelli’s prior written consent, which will not be unreasonably withheld where the assignment does not increase Borrelli’s risk or obligations.

This clause does not affect the rights of a subsequent owner under the ACL.

15.2 Notices

Notices must be in writing and delivered to the relevant postal or email address.

An email notice is treated as received on the next Business Day unless the sender receives a delivery-failure notification.

This clause does not govern formal service of legal proceedings.

15.3 Severance

If a provision is invalid or unenforceable, it will be read down to the minimum extent necessary to make it valid. If it cannot be read down, it will be severed without affecting the remaining provisions.

15.4 Waiver

A waiver must be in writing. A delay or failure to exercise a right does not waive that right.

15.5 Third parties

A person who is not a party to the Contract cannot enforce its contractual terms.

This does not affect rights or remedies independently available to another person under the ACL or another law.

15.6 Updates to these Conditions

Borrelli may update these Conditions by publishing a revised version.

The version in effect when an Order is accepted applies to that Order unless the parties agree otherwise or a change is required by law.

We will not retrospectively alter an existing Contract in a way that materially disadvantages the Customer without the Customer’s agreement.

15.7 Governing law

The Contract is governed by the laws of Victoria, Australia.

15.8 Jurisdiction

The parties submit to the non-exclusive jurisdiction of the courts and tribunals of Victoria.

Nothing in this clause prevents a Consumer from bringing a claim in another forum where permitted by law.

Contact Borrelli

International Supply Group Pty Ltd
ABN 44 625 597 453
Trading as Borrelli

42 Frankston Gardens Drive
Carrum Downs VIC 3201
Australia

Sales and warranty: sales@borrelli.com.au
Accounts: accounts@borrelli.com.au
Telephone: 03 9783 6325
Website: borrelli.com.au

Opening hours: 9:00 am–5:00 pm, Monday to Friday, excluding public holidays.