Terms of service

These Terms & Conditions ("Conditions") govern the sale of goods by International Supply Group Pty Ltd (ABN 44 625 597 453), trading as Borrelli ("Borrelli", "we", "us" or "our"), through our website borrelli.com.au, by telephone, or in person.

By placing an order with us, you ("the Customer" or "you") agree to these Conditions. Please read them carefully. Nothing in these Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) ("ACL") that cannot lawfully be excluded (see clause 11).

1. Definitions and interpretation

1.1 Definitions. In these Conditions:

Business Day means a day (other than a Saturday, Sunday or public holiday) when banks are open for general business in Melbourne, Victoria.
Conditions means these terms and conditions, as amended from time to time under clause 15.6.
Contract means the contract between us and the Customer for the sale and purchase of the Goods under these Conditions.
Customer means the person or business that purchases the Goods from us.
Consumer has the meaning given in section 3 of the ACL.
Force Majeure Event has the meaning given in clause 14.
Goods means the goods (or any part of them) set out in the Order.
Manufacturer means the person or business that manufactures the Goods.
Order means the Customer's order for the Goods, as set out in the Customer's order or purchase order.
Specification means any specification for the Goods, including related plans and drawings, agreed by the Customer and us.

1.2 Interpretation.

(a) A "person" includes a natural person and a corporate or unincorporated body (whether or not having separate legal personality).
(b) A reference to a party includes that party's personal representatives, successors and permitted assigns.
(c) A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted, and includes any subordinate legislation made under it.
(d) Any words following "including", "include", "in particular" or similar expressions are illustrative and do not limit the words preceding them.
(e) A reference to "writing" includes email.

2. Basis of contract

2.1 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.2 Our Goods are primarily supplied to businesses for commercial use. Where the Customer deals as a Consumer under the ACL, the consumer guarantees and other non-excludable rights in the ACL apply, and nothing in these Conditions is intended to exclude, restrict or modify those rights (see clause 11).

2.3 The Order constitutes an offer by the Customer to purchase the Goods under these Conditions. The Customer is responsible for ensuring that the terms of the Order and any Specification are complete and accurate.

2.4 The Order is accepted, and the Contract comes into existence, only when we issue written acceptance of the Order or (if earlier) when we dispatch the Goods. If we are unable to accept an Order, we will notify the Customer and refund any payment already made.

2.5 The Contract constitutes the entire agreement between the parties in relation to its subject matter. Except as set out in these Conditions and subject to clause 11, the Customer acknowledges that it has not relied on any statement, promise, representation, assurance or warranty that is not set out in the Contract.

2.6 Samples, drawings, descriptive matter, advertising, and illustrations in our catalogues, brochures or website are produced solely to give an approximate idea of the Goods. Subject to clause 11, they do not form part of the Contract and have no contractual force.

2.7 A quotation for the Goods is not an offer and is valid for 30 Business Days from its date of issue.

3. Goods

3.1 The Goods are described in our catalogue and/or on our website.

3.2 Some Goods refer to generic or approximate size specifications. It is the Customer's responsibility to check the dimensions, specifications, suitability and access for the Goods before placing an Order. We may change the specifications of Goods where required by applicable statutory or regulatory requirements.

3.3 Images are illustrative only. Where Goods are out of stock, we may, with the Customer's agreement, supply replacement Goods of equal or greater quality and value; otherwise we will offer a refund.

3.4 The Customer shall indemnify us against all liabilities, costs, expenses, damages and losses suffered or incurred by us in connection with any claim that our use of a Specification supplied by the Customer infringes a third party's intellectual property rights. This clause 3.4 survives termination of the Contract.

4. Delivery

4.1 We will ensure that each delivery is accompanied by a delivery note showing the Order date, relevant reference numbers, and the type and quantity of Goods (including any product code and any outstanding balance for instalment Orders).

4.2 We will deliver the Goods to the delivery location set out in the Order (or another location agreed by the parties) ("Delivery Location") after we notify the Customer that the Goods are ready.

4.3 Delivery is completed on the Goods' arrival at the Delivery Location. Goods are delivered to kerbside only. Drivers are not responsible for unpacking, positioning or installing the Goods, and will not bring the Goods into the delivery premises.

4.4 The Customer must inspect the Goods on delivery and report any visible damage to us by phone on 03 9783 6325 or email to sales@borrelli.com.au within 48 hours of delivery. This clause does not limit the Customer's rights under the ACL or clause 11.

4.5 If any Goods are not working or are incomplete, the Customer must notify us by phone on 03 9783 6325 or email to sales@borrelli.com.au within 7 days of delivery. This clause does not limit the Customer's rights under the ACL or clause 11.

4.6 "Free Delivery" (where offered) applies to Australian mainland addresses only.

4.7 Any dates quoted for delivery are estimates only and time is not of the essence. We are not liable for delay caused by a Force Majeure Event or by the Customer's failure to provide adequate delivery instructions.

4.8 Where the Goods are heavy or delivered on a pallet, the Customer must ensure adequate manpower or a forklift is available for offloading, or select a tail-lift option at checkout where available. Please contact us on 03 9783 6325 if you are unsure.

4.9 The first delivery attempt is included in the price of the Goods. If the Customer is unable to accept delivery during the arranged delivery window, our carrier may charge a re-delivery fee, which we will invoice to the Customer. If a validly issued re-delivery invoice remains unpaid, we may recover the amount owing (including reasonable recovery costs) as a debt, which may include referral to a debt-collection agency.

4.10 We may deliver the Goods by instalments, which may be invoiced and paid for separately. Any delay or defect in one instalment does not entitle the Customer to cancel any other instalment.

4.11 If the Customer selects "customer pick-up", the Goods will be stored free of charge for 5 Business Days. From the close of business on the 5th Business Day, a storage fee of $10 per day applies, and the Goods will not be released until the fee is paid.

5. Title and risk

5.1 Risk in the Goods passes to the Customer on completion of delivery (or on collection, for pick-up Orders).

5.2 Title to the Goods does not pass to the Customer until we have received payment in full (in cleared funds) for the Goods and any other goods we have supplied to the Customer.

5.3 Until title passes, the Customer must store the Goods so they remain identifiable as our property, must not remove or obscure any identifying mark, and must keep the Goods insured.

5.4 Until title passes, we may, at any time after the Customer becomes subject to an Insolvency Event (clause 13.2), require the Customer to deliver up the Goods and, if the Customer fails to do so promptly, enter the Customer's premises (or those of a third party where the Goods are stored) to recover them.

6. Price and payment

6.1 The price of the Goods is the price set out in the Order (or, for online Orders, the price displayed and confirmed at checkout).

6.2 Prices are inclusive of GST unless stated otherwise. The price is exclusive of delivery, packaging and insurance charges, which are shown separately at checkout or invoiced to the Customer.

6.3 Where an Order has been placed and paid for, that price will be honoured. We may correct obvious pricing errors in accordance with clause 8.6.

6.4 Payment is due in full at the time of Order unless otherwise agreed in writing by us. We accept the payment methods shown at checkout (which may include credit card, bank transfer, PayPal, Afterpay and Zip).

6.5 If the Customer fails to pay any amount due by the due date, we may charge interest on the overdue amount at 2% per annum above the Reserve Bank of Australia cash rate target, calculated daily from the due date until payment. This clause does not apply where payment is due at the time of Order and the Order is not accepted.

6.6 A fee of $50 applies to any dishonoured cheque.

6.7 The Customer must pay all amounts due without set-off, counterclaim or deduction, except as required by law.

7. Warranty

7.1 In addition to the consumer guarantees in clause 11, we provide a voluntary warranty on the Goods as set out in this clause 7. This voluntary warranty operates alongside, and does not limit, the Customer's rights under the ACL.

7.2 Warranty period. The warranty period for each product is stated on its product page. Unless a longer period is stated there, the Goods carry a minimum 12-month warranty. The warranty period begins on the date of delivery (or on collection, for pick-up Orders) and, where Goods are repaired or replaced, does not restart or extend beyond the original period.

7.3 What the warranty covers. During the warranty period, we warrant that the Goods will conform in all material respects with their description and be free from material defects in materials and workmanship. Warranty cover is for parts and labour or replacement depending on the product, as stated in the product description.

7.4 Making a claim. To make a warranty claim, contact us at sales@borrelli.com.au with your proof of purchase and details of the fault. We may require a reasonable opportunity to inspect the Goods and, where necessary, ask the Customer to return the Goods to us. Where the claim is valid, we will (at our option, and subject to your ACL rights) repair or replace the Goods, or refund the price.

7.5 What the warranty does not cover. This voluntary warranty does not cover, and may be void where, the fault arises from:

(a) physical damage, misuse, user error, or use contrary to the user manual or product description;
(b) incorrect electrical or physical installation requirements, lack of ventilation, or lack of maintenance;
(c) repair, modification or disassembly by anyone not authorised by us;
(d) fair wear and tear, wilful damage, negligence, or abnormal storage or operating conditions; or
(e) a Force Majeure Event.

7.6 Exclusions from the warranty. This voluntary warranty is limited to manufacturing defects and does not cover consumable or wear items such as light bulbs, batteries, or door handles. The voluntary warranty is non-transferable and applies only to the original purchaser at the original delivery/installation address. These limitations apply to the voluntary warranty only and do not affect the Customer's rights under the ACL (clause 11).

7.7 Service call-outs. If a technician is arranged and the work carried out is found to fall outside the warranty terms, we may invoice the Customer for the call-out and work. The technician's report will be used to determine the cause of the fault. If a validly issued invoice remains unpaid, we may recover the amount owing (including reasonable recovery costs) as a debt, which may include referral to a debt-collection agency.

7.8 Rejected claims. For rejected warranty claims, any amounts owing must be paid directly to us via the invoices we issue.

7.9 Installation compliance. For Goods requiring licensed installation (for example, gas equipment), a copy of the installation compliance certificate or a detailed installation report from a licensed installer must be provided to us on request or when making a warranty claim.

8. Online and promotional offers

8.1 Any discount applies only to the specified offer as set out on our website from time to time.

8.2 All offers are subject to availability, and the branding or description of the Goods may vary depending on availability.

8.3 Offer prices displayed on our website may change without notice. Where the price changes between the Customer placing an online Order and delivery, the price shown on the Order confirmation email will be honoured.

8.4 The voluntary warranty in clause 7 applies to Goods purchased on promotion or at a discounted price in the same way as it applies to other Goods. (For the avoidance of doubt, we do not exclude warranty cover merely because Goods were sold below a "regular" price.)

8.5 Our website uses secure third-party payment processors (such as Stripe or PayPal) to process card payments. We do not store your full card details; these are entered directly into the payment processor's secure systems.

8.6 While we try to ensure all prices are accurate, errors may occur. If we discover an error in the price of Goods you have ordered, we will contact you to reconfirm the Order at the correct price or to cancel it. If we cannot contact you, we will treat the Order as cancelled and refund any amount paid.

8.7 All transactions are processed in Australian Dollars (AUD). Orders may be subject to fraud-prevention and card-authorisation checks, which can occasionally delay dispatch.

9. Returns

Please read this clause together with clause 11 (Consumer guarantees). This clause 9 sets out our policy for change-of-mind returns. It does not apply to, and does not limit, your rights where Goods are faulty or otherwise fail to meet a consumer guarantee.

9.1 Change of mind. We are not required to accept returns for change of mind, but we may do so at our discretion where:

(a) you notify us and obtain a returns number within 30 days of receiving the Goods;
(b) the Goods are returned to us within 45 days, unused and in their original packaging; and
(c) you pay the return shipping costs.

9.2 Restocking fee. Change-of-mind returns are subject to a restocking and handling fee of 25% of the invoice value, to cover transport, administration, testing and repackaging. Where Goods have been unpacked but are unused, a restocking fee of up to 35% may apply, subject to inspection on return. Original shipping charges are not refunded.

9.3 Order cancellation after dispatch. Once an Order has been dispatched from our warehouse, this returns policy applies, including to Orders cancelled after dispatch, and the applicable restocking fee will be levied.

9.4 Afterpay / Zip. Where you paid using Afterpay or Zip, the merchant fee charged to us by that provider is not refundable on a change-of-mind return.

9.5 Return shipping. You are responsible for return shipping costs and for the Goods until they reach us. We recommend using a reputable carrier and insuring the consignment, as we are not responsible for Goods damaged in transit back to us.

9.6 Faulty Goods. Where Goods are faulty or fail to meet a consumer guarantee, clause 11 applies, no restocking fee is charged, and we cover the reasonable cost of return.

10. Marketing

10.1 We will not pass your details to any unapproved third party. By placing an Order, you agree that we may occasionally send you promotional offers by email, SMS or post. To opt out, email accounts@borrelli.com.au and we will remove you from our promotional mailing list within 48 hours. This clause operates subject to our Privacy Policy and applicable privacy and spam laws.

11. Consumer guarantees (Australian Consumer Law)

11.1 Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that applies under the ACL and cannot lawfully be excluded.

11.2 For a major failure, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. For a failure that does not amount to a major failure, you are entitled to have the Goods repaired or replaced within a reasonable time; if this is not done, you may reject the Goods and seek a refund, or seek compensation for the reduction in value of the Goods.

11.3 These rights are in addition to the voluntary warranty in clause 7. Where any provision of these Conditions would otherwise exclude or limit a right you have under the ACL, that provision applies only to the extent permitted by law and does not affect your ACL rights.

12. Limitation of liability

12.1 Nothing in these Conditions limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability under the ACL or other liability that cannot lawfully be excluded; or (d) any consumer guarantee that cannot be excluded.

12.2 Subject to clause 12.1, and to the extent permitted by law:

(a) we are not liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit or any indirect or consequential loss arising under or in connection with the Contract; and
(b) our total liability to the Customer for all other losses arising under or in connection with the Contract will not exceed the total price paid for the Goods under the relevant Order.

12.3 Where our liability for a failure to comply with a consumer guarantee cannot be excluded but can be limited, our liability is limited (at our option) to replacing the Goods, supplying equivalent Goods, repairing the Goods, or paying the cost of doing so — except where it is not fair or reasonable for us to rely on this limitation.

13. Termination and suspension

13.1 We may terminate the Contract with immediate effect by written notice if the Customer becomes subject to an Insolvency Event, or fails to pay any amount due by the due date.

13.2 An Insolvency Event occurs where the Customer: (a) suspends or is unable to pay its debts as they fall due; (b) commences negotiations, or enters into any arrangement or compromise, with its creditors; (c) (being a company) becomes subject to winding up, administration, receivership or a controller being appointed under the Corporations Act 2001 (Cth); (d) (being an individual) becomes bankrupt or subject to a personal insolvency arrangement under the Bankruptcy Act 1966 (Cth); (e) has a creditor take possession of, or a court process enforced against, a substantial part of its assets; (f) ceases or threatens to cease carrying on all or a substantial part of its business; or (g) becomes subject to any equivalent event in any jurisdiction.

13.3 Without limiting our other rights, we may suspend the supply of Goods if the Customer becomes subject to (or we reasonably believe the Customer is about to become subject to) an Insolvency Event, or fails to pay any amount due.

13.4 On termination, the Customer must immediately pay all outstanding invoices and any accrued interest. Termination does not affect any rights, remedies, obligations or liabilities that accrued before termination. Clauses that expressly or by implication survive termination continue in full force.

14. Force majeure

Neither party is liable for any failure or delay in performing its obligations (other than a payment obligation) to the extent caused by a Force Majeure Event — meaning any event beyond a party's reasonable control which could not reasonably have been foreseen or avoided, including strikes and industrial disputes, failure of energy sources or transport networks, acts of God, war, terrorism, civil commotion, malicious damage, epidemics or pandemics, natural disasters, extreme weather, fire, flood, storm, earthquake, and default of suppliers or subcontractors.

15. General

15.1 Assignment. We may assign, transfer, subcontract or otherwise deal with our rights or obligations under the Contract. The Customer may not do so without our prior written consent.

15.2 Notices. Notices must be in writing and sent to the relevant party's address or email. A notice sent by email is deemed received one Business Day after transmission. This clause does not apply to the service of legal proceedings.

15.3 Severance. If any provision (or part) of the Contract is or becomes invalid, illegal or unenforceable, it is deemed modified to the minimum extent necessary to make it valid, or, if that is not possible, deemed deleted. This does not affect the validity of the rest of the Contract.

15.4 Waiver. A waiver of any right is effective only if given in writing, and does not waive any later breach. No delay in exercising a right operates as a waiver.

15.5 Third parties. A person who is not a party to the Contract has no right to enforce its terms.

15.6 Variation. Except as set out in these Conditions, no variation is effective unless in writing and signed by us. We may update these Conditions from time to time by publishing the updated version on our website; the version in force at the time of your Order applies to that Order.

15.7 Governing law. The Contract, and any dispute or claim arising out of or in connection with it (including non-contractual disputes), is governed by the laws of Victoria, Australia.

15.8 Jurisdiction. The parties submit to the non-exclusive jurisdiction of the courts of Victoria, Australia. Nothing in this clause limits any right a Consumer has under the ACL to bring proceedings in another forum.

Contact us

Borrelli (International Supply Group Pty Ltd, ABN 44 625 597 453) Email: sales@borrelli.com.au · Accounts: accounts@borrelli.com.au Phone: 03 9783 6325 Showroom & office open 9am–5pm, Monday–Friday (closed public holidays)

Last updated: 7 July 2026