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Delivery Information Overview

Tracking Your Order:

• Upon receiving your dispatch confirmation email, track your order via the provided link in the email.
• Status updates will be sent to the email and mobile number provided at checkout.

Delivery Schedule:

• Deliveries occur between 9 AM and 5 PM, Monday through Friday.
• All deliveries require a signature and cannot be left unattended (ATL not permitted).

Receiving Heavy Items (30kg or heavier):

• Ensure adequate manpower or a forklift is available for offloading.
• For items requiring a tail-lift, please select this option at checkout or contact us at 0397836325 for assistance.

Delivery Attempts:

• The first delivery attempt is included in your purchase.
• Inability to accept delivery within the allocated slot may result in re-delivery charges from our carrier.
• Re-delivery fee invoices must be paid promptly to avoid escalation to debt collection, which may include additional costs and compensation claims.

Delivery Location:

• Deliveries are made to the kerbside only.
• Drivers are not responsible for unpacking, positioning, or installation of goods.

Please ensure that all delivery arrangements are made in advance to facilitate a smooth delivery process. Your cooperation and understanding are greatly appreciated.

Returns Policy:

• For information on our returns policy please click
  here
  .

30-Day Return Policy

Eligibility:

• You have 30 days from the date of receiving your item to request a return.
• The item must be in the same condition that you received it: unused and in its original packaging.
• A receipt or proof of purchase is required.

Process:

1. Initiate a Return: Contact us at sales@borrelli.com.au to request a return.
2. Return Address: Send your return to:
   • 98 Fox Drive, Dandenong South, 3175, Victoria
3. Return Shipping: Upon acceptance, we'll provide a return shipping label and instructions on how to send your package.
   • Note: Returns without prior request will not be accepted.

Additional Support: For any questions regarding returns, reach out to us at sales@borrelli.com.au.

Damages and Issues

• Inspection: Please inspect your order upon receipt.
• Reporting: If you find any defects, damages, or incorrect items, contact us immediately for resolution.

Exchanges

• For an exchange, return the original item. Once accepted, place a new order for the desired item.

Refunds

• Inspection and Approval: We will inspect your return; upon approval, a refund will be processed to your original payment method.
• Timing: Refunds are processed within 5 business days post-approval.
  • Note: Banking or credit card processing times may vary.
• Follow-Up: If you haven’t received a refund after 15 business days of approval, please contact us at sales@borrelli.com.au.